The DM Experience Help Center

All You Need To Know

What is your reservation policy for a la carte event rentals?

We accept rental reservations up to 72 hours prior to the reservation time. You can book directly through our booking link to determine if the merchandise you seek to rent is available. If you are looking for something that you do not see listed or need more information, feel free to contact us via the contact form on our website. At the time of booking, you must pay a 50% deposit. The balance is due at the time of delivery/setup.
At times, we can accept last minute reservations up to 6 hours before the reservation time. In order to determine if that is possible, please contact us directly.

What is your reservation policy for balloon decor or event design services?

Do to the personalized nature of these services, we require a consultation prior to booking balloon decor or wedding and event design and execution services. We can book events up to a year in advance and not less that 1 month in advance. 

No event booking is confirmed without a consultation and deposit. Availability is subject to change until date is secured. 

What is your a la carte rental reschedule/cancellation policy?

We understand that things happen, and hope that we will be able to work with each client based on individual circumstances. Generally speaking, the rental reservation deposit is nonrefundable at any time. Prior to 7 days before the event date, an event can be cancelled or rescheduled (within 180 days)without a penalty on the remaining balance. Less than 7 days before the event, you may be required to pay the remaining balance if the date cannot be rebooked.

What is your event design or balloon decor reschedule/cancellation policy?

We understand that things happen, and hope that we will be able to work with each client based on individual circumstances. Generally speaking, reservation deposits are nonrefundable at any time. Prior to 30 days before the event date, an event can be cancelled or rescheduled (within 180 days) without a penalty on the remaining balance. Less than 30 days before the event, you may be required to pay the remaining balance if the date cannot be rebooked.

Which payment methods do you accept?

We accept PayPal, major credit/debit cards, or cash.

Do you deliver and setup?

Yes! Delivery and setup is include for up to 15 miles from our warehouse in West Bloomfield, MI. We charge $2/mile thereafter up to 50 miles. Additionally, we require a $50 after hours fee if delivery/pickup is between 9pm and 12am and a $100 fee is delivery/pickup is between 12am and 6am. 

If we are unable to deliver or pick up at the agreed upon times, additional charges will apply.

What is your availability?

If you click Book Now, you will be able to check if the item you want to book is available for the date and time you desire.

Can I book for a longer or shorter reservation than the standard?

The standard reservation period is 6 hours. Our 360 photobooth is rented by the hour. You can extend your reservation for an hourly rate, which varies depending on the item. You may also schedule for early pickup if desired; however, the standard rate will not change.

Is your company insured?

Yes! We have general liability and professional liability coverage for $1,000,000 through Next Insurance.